This thread may have to be bumped each year that one of the thousands of wolfwebbers experiences a good customer service event.

Today I called Volkswagen credit to find out where my title is. I paid it off back in June and never got a title in the mail. I called 'em today, punched in the account number when the robot voice told me to, and immediately got a live person. She informed me that the title was sent out, they got it back from USPS due to incorrect address, I gave them our new address, and she said it would be in the mail within 24 hours. Total time: 2 minute 47 seconds.

I put calling them off for months because I HATE HATE HATE HATE dealing with customer service and always get redirected several times before finding someone who has any ability to help. I realize this is ironic considering that I work in customer support for a living.

9/21/2009 2:03:23 PM

Quote :

"BobbyDigital Suspended"

9/21/2009 2:05:30 PM

9/21/2009 2:06:20 PM

Every single call with USAA, ever.

9/21/2009 2:07:10 PM

Not anything recent, but it was when Chic-Fil-A started their "my pleasure" campaign. The first time it happened I just thought this cute lil high school chick was just being super nice that it totally made my day.

9/21/2009 2:07:40 PM

USAA - any and every call ever made. They are under no pressure to take a certain number of calls/day or establish a time limit. On multiple occasions, we've spent well over 30 minutes getting answers to specific questions on investments, insurance, etc. There is never a significant wait to get a real person, and all of them are almost anxious to spend more time on the call, making sure you have what you need.

^^lol, so it's not just me, either.

[Edited on September 21, 2009 at 2:10 PM. Reason : a]

9/21/2009 2:09:36 PM

american express credit cards

9/21/2009 2:10:14 PM

^^No, not at all.

9/21/2009 2:13:53 PM

I un-donated a 21" monitor from Goodwill, without issue, since the person who wanted it in the first place finally got in touch with me. Of course for having done such a thing, I'll surely burn in hell.

9/21/2009 2:20:52 PM

every call ive ever had with verizon.

9/21/2009 2:23:23 PM

^

9/21/2009 2:29:18 PM

Every visit I've had to Meineke... they do what I want & don't try to upsell miscellaneous repairs which the neighboring Precision Tune does.

9/21/2009 2:31:27 PM

this is Charlotte-specific, but...

Had the best waiter at RuSan's last night. Dude was spot on with everything he recommended, cordial, and saved my life by recommending I use a straw and not drink straight from the can of diet coke in case it got dirty in their store-room.

9/21/2009 2:38:54 PM

Quote :

"I work in customer support for a living."

so that was you who I could barely understand the other day when I called about my broken keyboard

9/21/2009 2:42:29 PM

why is a place with a waiter serving cans of diet coke

9/21/2009 2:43:10 PM

^^Right, and as I said before, You need to stop trying to fuck your keyboard, and also refrain from sticking the cord in your rectum. This will void your warranty.

I hope that it's easier to understand typed out than it was over the phone. Let me know if you need that translated into ebonics.

9/21/2009 2:44:36 PM

At Harris Teeter last evening there was a glut of baggers so I didn't get to bag my own groceries like I normally do. Whenever this happens I usually end up with raw meat in the same bag as deli meat and produce, canned veggies crushing a loaf of bread, or any other number of stupid combos.

This dude was fantastic. He was incredibly efficient with his bag use and paired all of the groceries properly. A+ experience. Would let bag my groceries again.

9/21/2009 4:03:29 PM

Another for anything USAA ever. I was having issues with the home deposit and just called them- they were amazing. I wish they did student loans.

9/21/2009 4:34:18 PM

circle k at the corner of western and method is the SHIT! they don't even card me anymore. i'm in and out in no time when they see me cause i'm vip

9/22/2009 3:01:20 AM