The only real truth out there in the fields of customer service/retail/food service is that the customer is always an asshole. You try your best to ignore this fact, but sometimes no matter what they're going to act the part. There's nothing quite so heartwarming as knowing that some dickhole has decided to take his bad day out on some cashier and then having to come over and "smooth things over."

Fuck this guy. He should have asked if there was a special when he called, picked up what he ordered when he got there, or been patient accepted the special when it was offered. Anything other than that is being a prick.

2/1/2010 11:29:13 PM

2/1/2010 11:29:33 PM

sounds like a moron

2/1/2010 11:37:33 PM

Quote :

"To address the prior questions: he wouldve gotten both pizzas. No extra charge, just an extra 6 or so minutes. What's more, I wouldve offered him a drink while he waited. This guy was HELL BENT on being a horse's ass, and there was no turning back. "

What does an old man, or anyone, need with 1 large and 1 small pizza, even if it’s only $10?

It’s thinking like this that is responsible for 60% of Americans being over weight.

Just because you HAVE a large pizza or can GET a large pizza for less than a smaller one doesn’t mean it’s a “deal” if you can’t eat, or shouldn’t eat the larger pizza. THat’s just being gluttonous or dumb.

I don’t see how the old man did ANYTHING at ALL wrong in this scenario.

2/2/2010 12:18:09 AM

The real ass hole is the douche bag that took the guys order over the phone. After taking an order for a small one topping pizza why didn't they inform the customer that he could get a large pizza with one topping for less?

2/2/2010 12:23:29 AM

Quote :

"Thank you AngryOldMan Love how kil is telling me I don't know shit when 100% of everything he said makes 0 sense. Good try BRAH"

right

nothing I said makes sense

nothing, at all.

except for the fact that you're forgetting that this is basic economics and basic marketing.


Item sells for x amount.

Item is placed on sale for y amount. y = x - 10.

There's a loss in net profit immediately, regardless of the original cost to the store. If you offer an item for less than it normally sells, you are taking a loss. Less money to pay employees, less money to buy more pizza dough, less money to keep the lights on.


Again, this is basic.

Let's delve further, into the principles of Marketing - ones you seem to have either forgotten, or never really grasped.

I'll sum marketing up as simply as I can:

GRAB ATTENTION. ATTENTION = SALES.

Now if you want to carry on with this chip on your shoulder, I'll be more than happy to keep knocking you down a few more fucking pegs each time until you understand the basic principles of business that you should've learned while in school.


For you , Chance:

Quote :

"So why wasn't the deal quoted for dine in only?"

I can't answer that question, so I don't know why you'd pose it to me. I'm not in charge of Ruckus' marketing, nor their specials.

The only thing I'm in charge of at Ruckus is eating my Buffalo Janks on Trivia night and bombing out of the music round every fucking time with JT and Cody.

Quote :

"having a fucking old dude come in and buy a $10 pizza once every couple of months is a value loss proposition."

Quote :

"Uh...what?! No really, explain this one."

See above. Basic economics. If I repeatedly sell one guy ONLY $10 pizza, while the next guy comes in and buys $10 pizza + sandwich + 3 beers every time, which customer is more valuable to me?

The guy who is eating into my overall profit, or the guy who covers the profit loss from the $10 pizza with other subsequent purchases?

Quote :

"Wait, so a post earlier he absolutely was a one and doner, but in this post we aren't sure?"

Nice to see you arguing semantics so early. He was absolutely a one-and-doner. Joel's a nice guy. Joel would've given him the pizza because he's a nice guy. I know this from personal experience. End of discussion.

Quote :

"This isn't a fucking web design house we're talking about or some upscale joint downtown. I doubt Ruckus is in much of a position to tell customers to fuck off."

In this, you are wholly wrong. People get tossed from bars all the time, and it happens when they're usually more than happy to stay there spending money. Just because someone spends money at your establishment doesn't mean that they're due anything other than the service they've asked for. If you give them above and beyond, that's entirely your prerogative to do so, but to expect it as such is folly.

The fun thing about business is that you can tell people to fuck off regardless of the industry. Every single variable in the equation has a cost, unrealized or actual, from customer opinion to customer intent, from establishment product to establishment reputation.

If your repetitively shitty attitude's cost is more than what I'd make off of the profit from you buying my product, I'm well within my rights as a businessman to tell you to get the fuck out of my face. Not only that, but in the simplicity of a black and white mathematical equation, it's the only logical answer.

Quote :

"FUCK YEAH! LET'S ON THE INTERNET!!"

HELL YEAH, LET'S GO

[Edited on February 2, 2010 at 12:26 AM. Reason : crazycode < qntmcode]

2/2/2010 12:24:34 AM

words.

2/2/2010 12:27:26 AM

/thread

2/2/2010 12:28:02 AM

holy quote bomb batman

2/2/2010 12:28:15 AM

ibttl;dr

2/2/2010 12:28:27 AM

Quote :

"The only thing I'm in charge of at Ruckus is eating my Buffalo Janks on Trivia night and bombing out of the music round every fucking time with JT and Cody."

why do we suck so bad at the music round????

2/2/2010 12:33:08 AM

BECAUSE THEY PICK FAGGY MUSIC THAT WE DONT LISTEN TO

2/2/2010 12:33:42 AM

2/2/2010 12:34:20 AM

I called Ruckus at like 10:15 to order pizza and they told me they were closed and everyone was getting ready to leave.

I really wanted to say "that's fucking stupid. fuck you. you can take this place and shove it up your ass." but then I realized that there's probably ice on the road and the manager was doing the responsible thing. That was pretty cool.

I'll eat there tomorrow, or another day this week.

2/2/2010 12:35:04 AM

^ reasonable customer that would not have business relations severed ITT

2/2/2010 12:36:54 AM

this is The Official WillemJoel-Is-An-Asshole-And-Will-Obviously-Be-Working-Food-Service-His-Entire-Life, thread.

srsly. an old dude misreads your ad, orders a small instead of the bargain-priced large. now you have two options:

(1) you could charge him $10 for the small and still make a net profit for your store, by saving the ingredients of a large, and simultaneously cultivate a loyal customer.

-- OR --

(2) you can call your customer stupid, and simultaneously offer to throw away the small pizza and make a new new large one, taking a net loss and forcing an angry, insulted customer to wait an additional 10 minutes when he's in a hurry and not really in the mood to stand around and listen to smug "jests" of a self-important food service worker.


yeah, that's a passive aggressive cunt move if i ever saw one.. I hope you enjoy "managing" a pizza kitchen. because i think your career has peaked.

2/2/2010 1:15:43 AM

^inability to understand unrealized costs ITT

2/2/2010 1:17:19 AM

joel wasn't going to throw the pizza away. i realize reading is hard, but fuck man at least try.

Quote :

"To address the prior questions: he wouldve gotten both pizzas. No extra charge, just an extra 6 or so minutes. What's more, I wouldve offered him a drink while he waited."

2/2/2010 1:28:24 AM

2/2/2010 1:58:04 AM

I'm starting to think the other side has a point

especially joe_schmoe

Quote :

"To address the prior questions: he wouldve gotten both pizzas. No extra charge, just an extra 6 or so minutes."

and reading this quote

I mean, joel, did you TELL the old man that that is what you would have done?

if you didn't, then I guess you did kind of use flawed judgment

but nobody is perfect, and you can't please everyone



however

as I've said before ITT and I'll say it again

this isn't as big a deal as people in here have made about it

you most likely haven't lost a customer, but even if you have, Ruckus is still gonna be in business and everything is still all good

2/2/2010 2:23:00 AM

Quote :

"I'm starting to think the other side has a point especially joe_schmoe Quote : "To address the prior questions: he wouldve gotten both pizzas. No extra charge, just an extra 6 or so minutes." and reading this quote I mean, joel, did you TELL the old man that that is what you would have done? if you didn't, then I guess you did kind of use flawed judgment but nobody is perfect, and you can't please everyone however as I've said before ITT and I'll say it again this isn't as big a deal as people in here have made about it you most likely haven't lost a customer, but even if you have, Ruckus is still gonna be in business and everything is still all good"

k

2/2/2010 2:40:47 AM

Quote : Quote : "I'm starting to think the other side has a point especially joe_schmoe Quote : "To address the prior questions: he wouldve gotten both pizzas. No extra charge, just an extra 6 or so minutes." and reading this quote I mean, joel, did you TELL the old man that that is what you would have done? if you didn't, then I guess you did kind of use flawed judgment but nobody is perfect, and you can't please everyone however as I've said before ITT and I'll say it again this isn't as big a deal as people in here have made about it you most likely haven't lost a customer, but even if you have, Ruckus is still gonna be in business and everything is still all good"

"k"

k

2/2/2010 2:45:24 AM

"throw away", "give away", whatever.

he could have just sold him the goddamned small pizza for the large $10 special price, saved the ingredients and made a person happy -- all but guaranteed a happy customer who would return.

but no, he'd rather first insult him as "stupid" and then offer to give him a small AND a large AND a free drink all for the same $10 price.

yet, some of you people cant understand why, after having already ordered and waited, the old guy didn't have anything better to do but sit around for an additional 10 minutes laughing at some college dropout's jokes. or "jests" as he likes to call them.

2/2/2010 3:27:35 AM

Quote :

"If I repeatedly sell one guy ONLY $10 pizza"

I mean, if you want to assume this extreme to make your point, ok.

Quote :

"Item sells for x amount. Item is placed on sale for y amount. y = x - 10. There's a loss in net profit immediately, regardless of the original cost to the store. If you offer an item for less than it normally sells, you are taking a loss. Less money to pay employees, less money to buy more pizza dough, less money to keep the lights on."

I'm no accounting major, but I'm fairly certain your net loss isn't calculated based on what price you typically ask for a good.

You said it yourself

Quote :

"Total cost of said pizza (assuming it wasn't a pepperoni one, which should go straight to some hungry customers) is less than a couple of bucks."

The profit might be less because your margin is less, but that isn't a net loss. Try again.

Quote :

"He was absolutely a one-and-doner."

Not per Joels own words:

Quote :

"This guy has been there before, and complained about the price of orange juice. Nowhere near this degree, however."

Quote :

"The guy who is eating into my overall profit, or the guy who covers the profit loss from the $10 pizza with other subsequent purchases?"

The obvious answer -> both.

Quote :

"People get tossed from bars all the time, and it happens when they're usually more than happy to stay there spending money."

People get tossed from bars when they are drunk and belligerent. This will have a negative impact on current patrons which might drive them out of the bar. From the limited amount of information in this thread, I doubt any of this guys actions was going to drive away existing paying customers.

Quote :

"The fun thing about business is that you can tell people to fuck off regardless of the industry."

Except where smoking is involved, right? Nice to see you are internally consistent.

Quote :

"Every single variable in the equation has a cost, unrealized or actual, from customer opinion"

Bingo!


Sorry man. I normally respect your viewpoints, but it's fairly clear here you're defending WilliamJoel before thinking rationally.

2/2/2010 7:29:41 AM

Do you guys still have that extra pizza?

I am hungry.

2/2/2010 8:00:55 AM

i had a dream last night about when i used to work at domino's. pretty sure i just won this argument.

2/2/2010 8:03:26 AM

Quote :

"What does an old man, or anyone, need with 1 large and 1 small pizza, even if it’s only $10?"

Some for now some for later. Maybe he could give some to his grandkids. Maybe he could go outside, take a dump on the small one and take it back inside to Joel. Either way. This point is irrelevant.

2/2/2010 8:48:35 AM

Quote :

"Ruckus clique acting tuff ITT"

but Joel manning up and agreeing that he was out of line does make things a little better. He just handled the situation in the wrong manner, which you would think he would be better at seeing as he's a career pizza joint guy.

This whole thread just reenforces how cool all these Ruckus regulars *think* they are. You're not on the set of some indy version of Cheers, get over yourselves.

2/2/2010 9:13:38 AM

Quote :

"I'm no accounting major, but I'm fairly certain your net loss isn't calculated based on what price you typically ask for a good."

no one ever said net loss

unrealized loss. there's a difference.

Quote :

"The obvious answer -> both."

In an ideal world, yeah. But I'm making a point here that you've got to choose between them. You don't get both as an option.

Quote :

"People get tossed from bars when they are drunk and belligerent. This will have a negative impact on current patrons which might drive them out of the bar. From the limited amount of information in this thread, I doubt any of this guys actions was going to drive away existing paying customers."

Ruckus is a family restaurant during the day. I don't know that you've ever been in, but they're pretty careful about their perception because they don't want to turn off families who like to bring in their kids (kids like pizza?!?! who knew?!?!), so if this guy was standing there spewing profanities loud enough for other patrons to hear, I can definitely see him being tossed.

If I'm a parent, I'm not going to take my kids somewhere where there's people yelling obscenities at anyone. That's pretty absurd.

Quote :

"Except where smoking is involved, right? Nice to see you are internally consistent."

Not really sure what you're reaching for here. I never argued the fact that establishments had the right to determine whether or not people could smoke their on their own. The difference is now, the state determines that, and I'm 100% cool with letting the state do it.

I don't see how that undermines my point at all.



Also,

2/2/2010 9:16:12 AM

haha

now it's just funny. I concede I handled it poorly, in the guise of poor judgment.

that said, I didn't get to say much. It was a lot of "sir. .. . .sir. . .sir", while he went apeshit. I did, though, tell him I'd make him a brand new pie. Again, If I'm up there giving out $10 small pies to everyone who cries about not knowing the special (that's been on for 7 months), I'll have employees selling all pizzas for $10 at some point. There has to be parameters. Where I went wrong was "who ordered the 14"?" That was short-sighted. Granted, I could've gotten away with it w/ most customers, I'm in no position to be that reactionary and careless.

now, to less pressing details, I'll address the silly conjecture ITT.

I'm not a lifetime "pizza guy". If you'd like, and since this has suddenly turned to an arm-wrestling match of careers, I'll gladly keep in contact with you blow-hards over the next few years. Not that I've got shit to prove to anyone on here, or anywhere else, but be certain that I won't be a "pizza guy" in the coming years. Hell, I'm not a "pizza guy" now.

Also, I wasn't a college dropout. It's a source for hilarity that you guys who are coming at me the hardest for this error in judgment are the ones making this claims that I'm a "lifetime pizza guy" or that I was a "college dropout". Seems there's an axe to grind. I dunno. I'll be absolutely fine. I made a mistake that CERTAINLY isn't damning. A mistake, yes, but to have completely false claims and mere projection about my life and character is laughable, and I feel better for having read your inflamed claims.

Quote :

"What does an old man, or anyone, need with 1 large and 1 small pizza, even if it’s only $10? It’s thinking like this that is responsible for 60% of Americans being over weight. Just because you HAVE a large pizza or can GET a large pizza for less than a smaller one doesn’t mean it’s a “deal” if you can’t eat, or shouldn’t eat the larger pizza. THat’s just being gluttonous or dumb. I don’t see how the old man did ANYTHING at ALL wrong in this scenario."

Christ...who said he NEEDED 2 pizzas?? I was just trying to appease him at this point. I don't think I'm conveying properly his level of pissed-ness.

And I also didn't mean to convey that he was a regular, at all. The only other time any of us can recall that he was here was the time he bitched about orange juice. That's why he's recognizable. Because the only other experience I or anyone else here has w/ him is him complaining (which had nothing to do w/ his unfortunate experience last night)

[Edited on February 2, 2010 at 9:48 AM. Reason : fsdsfassd]

2/2/2010 9:35:02 AM

Quote :

" This whole thread just reenforces how cool all these Ruckus regulars *think* they are. You're not on the set of some indy version of Cheers, get over yourselves."

wrong.

i don't think i'm cool, i know i'm cool.

2/2/2010 10:57:50 AM

^exactly your problem. You seemed cool, but you're coming off real douchey ITT

2/2/2010 10:58:53 AM

because i disagree with you? that's a mature stance.

2/2/2010 10:59:54 AM

Quote :

"haha now it's just funny."

IKR...I thought I actually did something worth listening to when I told Daro to hang it up and he said "you're right--done" but BOY was I wrong!

2/2/2010 11:00:34 AM

In a world where one internet soldier calls a fellow e-comrade a douche, one e-man will emerge victorious by proving he is not a fag, but instead will call someone else a fag...

rated R.

starring Kevin Federline

also featuring Jeff Goldblum

2/2/2010 11:01:58 AM

Jeff Goldblum is dead

2/2/2010 11:03:13 AM

no, because you're sticking up for your friend even though he clearly was a jerk to this man. You're also blinded by the fact that you spend every waking hour at Ruckus and thus the Gods of Ruckus can do no wrong. Ever heard of the phrase: 'loyal to a fault'?

Again, I'll say: You're not on the set of some indy version of Cheers, get over yourselves

2/2/2010 11:04:14 AM

i'll agree that joel could have handled the situatio better, but forgive me for defending his character against baseless claims and slanderous remarks made ITT. if that makes me "douchey" then so be it.

2/2/2010 11:04:44 AM

im not sure how much you realize you are making us laugh

[Edited on February 2, 2010 at 11:06 AM. Reason : and by us, i mean me and cody]

2/2/2010 11:05:04 AM

i feel like this thread is all one big fake-out to tell people about ruckus' monday night deal without buying an ad

2/2/2010 11:05:38 AM

This thread makes me miss the pizza at Ruckus. I try to get it whenever I come back in town.

And now $10 LARGE is imprinted in my brain so I guess this thread was a success.

2/2/2010 11:07:32 AM

^^^you and cody seem like you make a nice couple.

Also, I'm glad I amuse you, and I hope that you two are enjoying huddling around a computer laughing with each other, sipping hot cocoa and eating garlic knots.

[Edited on February 2, 2010 at 11:08 AM. Reason : ^]

2/2/2010 11:08:36 AM

pizza drama ITT

2/2/2010 11:09:07 AM

lol at this thread being 4 pages. chit chat is redonkulus

2/2/2010 11:12:17 AM

someone's mad ITT

2/2/2010 11:13:40 AM

two guys, an argument, and a pizza place.

2/2/2010 11:13:51 AM

wow. just wow.

2/2/2010 11:14:16 AM

^^lolz

[Edited on February 2, 2010 at 11:14 AM. Reason : k]

2/2/2010 11:14:20 AM

lol at arog...you can douche it up all you want. you arent gonna upset me. the internet has not, nor will it ever perturb me.

2/2/2010 11:14:36 AM

I didn't read the whole thread, but wouldn't it have been better for the bottom line to just charge him 10 bucks for the small, and explain that you're online doing it one time as a courtesy?

why make another pizza to sell him and waste the original?

2/2/2010 11:15:35 AM