Quote :

"YOU'RE ONLINE DOING IT"

2/2/2010 11:16:38 AM

2/2/2010 11:17:08 AM

Quote :

"wouldn't it have been better for the bottom line to just charge him 10 bucks for the small"

exactly, but they said: 'It's the principal of the matter.' which is utter bullshit.

and, who's mad? u mad? JT and Cody are ganging up on me! OH NOES! Group-think/Ruckus-think, ITT.

2/2/2010 11:18:24 AM

Quote :

"i feel like this thread is all one big fake-out to tell people about ruckus' monday night deal without buying an ad"

Exactly

Quote :

"he called in a 14" (small) pizza, came in to pick it up. on Monday, from 5-9pm, we offer $10 LARGE (18") one-topping pizzas. "

BUY AN AD!!!



[Edited on February 2, 2010 at 11:20 AM. Reason : Ruckus haters can gtfo ITT]

2/2/2010 11:19:00 AM

^^

[Edited on February 2, 2010 at 11:19 AM. Reason : k]

2/2/2010 11:19:20 AM

dammit...arog won...he really won. i dont know what to post now. man, i hope he enjoys whatever prize he gets for winning in this thread....i really wanted it too

2/2/2010 11:22:26 AM

I am just amazed at how many future kings of industry we have in this thread.

And from a true king of the restaurant business, Marco Pierre White, the youngest man to ever be awarded three Michelin stars:

Quote :

"When you’re running a restaurant, you can’t devote all of your energies to one particular table. Just because they are spending a lot of money, it doesn’t mean they are entitled to be rude to staff and other diners."

If a customer is being an asshole, you do not need them as a customer. Restaurants are not made successful by catering to every cocksucker that comes in and complains about something. Restaurants are made successful by serving good food and having friendly service. Two things that Ruckus achieves.

2/2/2010 11:52:07 AM

GUYS

I appreciate the support, but I reacted poorly, to a reactionary asshole. Aside from him being an asshole to begin with, I acted out of line.

To those questioning the way I run the business, you're well outta line, as well. By my summation, I run the place pretty well. My customer service is top-notch, for the most part. You can ask anyone but this old guy about it, they'll vouch. I can't tell you the horror stories I've heard out of Sammy's, and his dealings with customers. That man runs a very successful business (not that he is the model, by any means). Seriously, end this thread.

Talk about how short and hairy I am or something.

2/2/2010 2:53:30 PM

YOU LOOK LIKE A FUCKING HAIRY-ASS MIDGET

[Edited on February 2, 2010 at 2:55 PM. Reason : *]

2/2/2010 2:55:13 PM

i've never met you, but yea, i've heard you're hairy

2/2/2010 2:55:16 PM

Quote :

"If a customer food service worker is being an asshole, you do not need them as a customer dining option. Restaurants are not made successful by catering to every wait person being a cocksucker to anyone that comes in and complains about something. Restaurants are also not made successful by serving good food and having friendly smug, self-rightously inflexible, and cliquish service. Although these are two things that Ruckus achieves."

2/2/2010 2:56:07 PM

can you comment on your restaurant and its patronage being referred to as an indie version of Cheers?

[Edited on February 2, 2010 at 2:58 PM. Reason : ^cliquish eh? so if you're not in the "ruckus clique" you get shitty service now?]

2/2/2010 2:57:07 PM

^see, I knew you liked that characterization.

2/2/2010 2:58:40 PM

Quote :

"I reacted poorly, to a reactionary asshole. Aside from him being an asshole to begin with,"

your "apology" is obviously not sincere, and only meant to smooth over what could potentially turn into bad P.R. for your store. because by you own account, the guy basically only started being a "reactionary asshole" after you called him stupid.

2/2/2010 3:00:48 PM

ignore them cody
seriously
i cant figure out for the life of me why you get so worked up.
youre better than that.


but i would like to add
.... one of the first times i was ever at ruckus i was kicked out for drinking underage by mike

2/2/2010 3:02:11 PM

oops

[Edited on February 2, 2010 at 3:03 PM. Reason : dbl]

2/2/2010 3:02:21 PM

^^^^

^^^ i really don't think ruckus' business will suffer as a result of this incident. mountains out of mole hills being made ITT.

^^ i'm not worked up. i find this whole thing funny.

[Edited on February 2, 2010 at 3:04 PM. Reason : k]

2/2/2010 3:03:19 PM

ten

ten dollar

ten dollar pizza

2/2/2010 3:03:45 PM

^^^^ Rah, Rah, Rah!

you a fucking cheerleader?






[Edited on February 2, 2010 at 3:05 PM. Reason : ]

2/2/2010 3:04:51 PM

I've never dealt with cliquish service at Ruckus, and I am most certainly not in the clique (if there were one).

2/2/2010 3:05:01 PM

^^^more apt:

Ten

Ten Dollar

Ten Dollar Large Pizza

[Edited on February 2, 2010 at 3:06 PM. Reason : ^]

2/2/2010 3:05:40 PM

I've only been to Ruckus a handful of times. I've never had poor service, and I'm most definitely not part of the "Ruckus clique"

I wish the $10 pizza deal was available when I wasn't at work.

2/2/2010 3:05:46 PM

^^ahahahaha

[Edited on February 2, 2010 at 3:06 PM. Reason : stupid internet]

2/2/2010 3:06:06 PM

It is a sincere apology. If I see the guy, I'll apologize.

But seriously, did anyone miss this? He came back to the counter after finding out the Large pizzas were $10, and said, "that's fucking stupid."

I mean, really. Elders bedamned. I don't need or deserve that.

Every joint in the damn states makes promotional offers that make ordering a smaller portion, well, a little silly.

LOL. I mean, to say our service is "cliquish" is just blatant disregard for any fact whatsoever. It is, in fact, hilarious. Yes, Ruckus has prospered for 11 years because I, and the rest of the employees, are partial to their buddies.


[Edited on February 2, 2010 at 3:08 PM. Reason : this shit is just funny now. absolutely funny.]

2/2/2010 3:06:40 PM

so this one time - i went to ruckus



yea, that's about all i got

2/2/2010 3:06:50 PM

i've never actually been to ruckus so i dont know if it's cliquish or not.

pizza places are a dime a dozen, so i'd rather have quality than something based on a popular college location.

2/2/2010 3:06:58 PM

ruckus is one of my two favorite pizza places, as far as taste is concerned.
tied with lily's.

2/2/2010 3:08:23 PM

stupid internet makes me double poast

[Edited on February 2, 2010 at 3:08 PM. Reason : stupid stupid]

2/2/2010 3:08:23 PM

Ruckus is my second choice of pizza places in the Triangle after Pepper's.

2/2/2010 3:08:32 PM

im now under the impression that joe shmo was that old guy

2/2/2010 3:08:36 PM

Quote :

"Ten Ten Dollar Ten Dollar Large Pizza"

hahahahah

2/2/2010 3:08:46 PM

^^^where's peppers?

[Edited on February 2, 2010 at 3:09 PM. Reason : interested]

2/2/2010 3:09:02 PM

for the record (as if it were in dispute): The pizza at Ruckus is some of the best in Raleigh.

2/2/2010 3:09:06 PM

we don't do well w/ the college crowd.

mostly 25-35, honestly.

^well, actually, it's disputed quite a bit. I've read on the INNERNETS that our pizza sucks.

but, I've also tasted that Papa John's sucks. And people eat that shit UP.

[Edited on February 2, 2010 at 3:10 PM. Reason : sdfadsfa]

2/2/2010 3:09:34 PM

i, too, am torn between Lily's and Ruckus. but they are different types of tastes.

2/2/2010 3:09:59 PM

has ruckus 2 gotten their pizza up to par yet?

2/2/2010 3:11:25 PM

I haven't had Lilly's in about 3 years. I like it, but it's not my favorite.

Where's Peppers?

^I dunno. I eat their pasta and burgers, mostly.

[Edited on February 2, 2010 at 3:12 PM. Reason : asdfdsfdsdd]

2/2/2010 3:11:55 PM

Pepper's is on Franklin Street. It's more akin to Lilly's. My favorite there is the Ball Park: andouille, feta, and eastern-style BBQ on pesto.

2/2/2010 3:11:59 PM

I didn't mean to turn this into a pizza-off thread. ^holy shit that sounds awesome.

BTW, I would love to walk into Ruckus and hear the staff singing in unison:

Ten

Ten Dollar

Ten Dollar Large Pizza

[Edited on February 2, 2010 at 3:12 PM. Reason : here]

2/2/2010 3:12:14 PM

sweet. WILL TRY.

2/2/2010 3:12:23 PM

2/2/2010 3:13:22 PM

damn, that pizza sounds good. (ball park)

i like Lily's sauce (it's a bit sweeter and I think it has crack in it), but in general I like Ruckus' pizza better. and especially when Joel makes it. for reals.

[Edited on February 2, 2010 at 3:14 PM. Reason : k]

2/2/2010 3:13:48 PM

I've never been a big fan of Lilly's for whatever reason. The only problem with Pepper's now is that a few years ago they moved from their original punk rock shotgun location (narrower than Ruckus) to a bigger, more open space and it lost some of its charm...still a great place with fantastic food, though.

2/2/2010 3:15:28 PM

If you have not worked a decent amount of your life in the Food and Beverage industry, then your opinion on this situation holds no weight at all.

WillemJoel did everything right in this situation except say:

Quote :

"well, who ordered the small?"

...and he's already admitted being wrong there.

2/2/2010 3:15:30 PM

Quote :

"Ten Ten Dollar Ten Dollar Large Pizza"

That's how they should answer the phones.

2/2/2010 3:16:01 PM

MEATUS.

2/3/2010 4:50:41 AM

Time to chime in!

Joel might have been a slight ass, although he technically offered to fix the problem and make the guy a large. As soon as the old man cursed at him, all rules go out the window. Working in bars and restaurants, as soon as someone curses at me, he can go to hell.

Therefore, I support Joel.

2/3/2010 5:18:17 AM

From a different perspective on customer service -- as soon as a customer starts using abusive language with one of my engineers, if I get involved, I'll warn them that if they continue to use abusive language that we'll hang up and close their case. In most cases it stops, but I've had to hang up on more than one occasion and deny service after continued abuse.

The old adage "The customer is always right" is bullshit.

It gives abusive customers a means to demand just about anything since they’re right by definition. it also means that abusive people get better treatment and conditions than reasonable people, which makes no sense at all. It's not always a question of whether the company would make or lose money on that customer in the long run. It's a simple matter of respect and dignity and supporting your employees over the rare abusive customer.

The OP maybe could have done a few things differently, but as soon as the customer became abusive, all bets were off. You don't need that kind of business.

2/3/2010 8:00:48 AM

The CUSTOMER became abusive when the MANAGER called him stupid.

2/3/2010 8:07:17 AM

"That's fucking stupid"

[Edited on February 3, 2010 at 8:29 AM. Reason : reading is hard.]

2/3/2010 8:28:16 AM